- Getting Started
- Payment Options
- Moving Premises
- Emergency Essentials
- Meter reads
- How to Read Your Gas Invoice
- How to Read Your Electricity Invoice
- Technical Services
- Electricity Half-Hourly Data
- Questions and Answers
- Financial Assistance
- Demand Side Response
- Deemed Rates
- Getting Started
Question and Answers
Click here for answers to questions regarding our secure Customer Portal. The portal gives our customers access to a number of services regarding their accounts, including e-billing and Automated Meter Reading (AMR) information.
What are my current prices?
Your current prices will be stated on your contract or if you have received one, on your latest invoice if you have a fixed rate contract, or will be reflected by market prices should you hold a variable contract.
What is included in a price?
Your price will be a mixture of energy costs, transportation costs and the other costs we incur supplying you with energy. The costs involved differ depending on the type of meter(s) you have, transportation, geography, usage profile, among other factors.
Do my contracted prices change every day?
This will depend on the type of contract that you have signed. If you have signed a contract stating a single Contract Price, that price will remain fixed until the contract end date.
What drives prices?
The Energy Markets in both gas and electricity are complex and volatile. They are affected by factors that influence supply and demand. For example, changes in related commodities markets, weather, national events, disasters and politics. The volatility is caused by the change in the relationships between these factors on a daily basis. Gas prices have been heavily influenced by the factors involved in importing gas as the UK becomes a net importer. Electricity prices tend to follow the gas market as prices are heavily influenced by the cost of generating power and the commodities used as a basis for doing so.
Why are Summer and Winter prices different?
Demand in both gas and electricity is seasonal. During the winter months, typical demand tends to increase whilst in the summer it decreases. As more gas and electricity is needed in winter the price tends to be higher, then declines as demand decreases throughout the summer.
What should my VAT rate be?
This is the standard VAT rate that will be applied to the account if you are not exempt or at the lower rate.
You will be charged 5% VAT if your site is a non-profit making organisation (e.g. a charity or a hospital).
5% VAT (gas usage)
You can also be charged 5% VAT if your premises/site (at account level) consumes below 4,397kWh in any given month. This is automatically calculated on your invoice.
5% VAT (electricity usage)
You will be charged 5% VAT if your premises/site consumes less than 33 units per day on average per calendar month. Should this be exceeded then the full rate of 20% VAT will apply. This is automatically calculated on your invoice.
A valid exemption certificate must be received by Total Gas & Power. To find out if you qualify, please contact HM Revenue & Customs.
Climate Change Levy
The Climate Change Levy (CCL) is a government tax on the use of energy by business, agriculture and the public sector; it applies to both gas and electricity.
Currently, it costs 0.198 pence per kWh for gas, and 0.568 pence per kWh for electricity. This will appear as a separate charge on your invoice, and is subject to the standard rate of VAT.
Exclusions apply for sites that are below the VAT de minimus limit, and supplies where VAT is charged at 5%.
All you need to know about Reactive Power
What is Reactive Power?
Not all power used by electrical equipment is active power (measured in kW) or used in the final output. Reactive Power (kVArh) is the difference between this active power and the total power used by the electrical equipment.
Reactive Power is created from the generation of an electro-magnetic field found in transformers and motors. Some electrical equipment especially that found in I&C (industrial and commercial) buildings needs to consume Reactive Power, as well as active power in order to work.
Why is there a charge for Reactive Power?
Some Distribution Network Operators have introduced charges for the consumption of Reactive Power. The Distribution Network Operators are the companies who own and manage the cables that distribute electricity. Charges have been introduced for sites that have high Reactive Power because more electrical current is necessary in order to provide the same output, which will in turn increase costs for the Operators.
How is Reactive Power charged?
Reactive Power is charged via the actual volume registered on a Reactive Power register. The charges are also affected by your contract type i.e charges included in your contract and secondly by the Local Network Operator implementing those charges.
Reactive Power will show on your bill under Additional Charges and will be itemized as Reactive Power.
How can I reduce my Reactive Power charges?
Installing Power Factor Correction equipment can reduce Reactive Power charges. Unfortunately Total Gas & Power do not offer this service, however an electrician or other electricity contractor will be able to assist you.
For more information on Reactive Power charges contact one of the team on 0333 003 7874 or email email@example.com.
Refunds and Credit
Here at Total Gas & Power, we want to ensure we're easy to do business with, and understand how every penny counts when running your business. That's why if your invoice is showing as in credit, we have some straight-forward options for you below:
- Do nothing and simply leave your account in credit which we'll automatically use against future invoices.
- Transfer the credit to pay the balance on another account that needs paying if you have multiple accounts with us.
- Request we return the money straight to your bank account.
With the third option of returning the money to you, please provide us with the following information on company headed paper:
- Your Total Gas & Power account number which can be found on your invoice
- An up to date meter reading
- Your bank details (Bank Name, Account Number and Sort Code)
- A signature by a company Director or a senior colleague, followed by their full name
The easiest way to get this over is by scanning your company headed paper with the above information on as PDF attachment and email to firstname.lastname@example.org with the subject line ‘Refunds'. Alternatively you can post the hard copy to:
Total Gas & Power Ltd
55-57 High Street
The process of refunding the credit on your account involves us investigating all past billing and transactions. Should this result in a change to the final balance we will advise you accordingly.
- If your company has had a name change, please provide documents to prove this.
- If your company name does not match the account name on our records, you will not be able to claim the credit balance.
- If you would prefer a cheque, all cheques will be made payable to the account name held on our records and posted to the site or invoice address.
Once we have validated your refund, it may take up to 28 days for you to receive the funds.
For information on Project Nexus and a list of FAQ's please click here.