Meter reads

Submitting meter reads

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Submit your gas meter read online
Submit your electricity meter read online
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Submit by phone

Submit by mail

Customer Services, Total Gas & Power, PO Box 336, Redhill, Surrey, RH1 1FW

Please note, in order for us to use electricity meter readings we require the reads from all of the registers showing on the meter. Please telephone or email from the 20th to the 28th of the month to ensure your reads are used, as your next bill will be sent out on the 5th of every month. Customer gas readings should be submitted between the 25th of each month to the 1st working day of the following month.

Can my meter be read remotely?
Yes. For information about this please telephone customer services on 08456 013754 (electricity), or 01737 275800 (gas). See our AMR section

Who reads my meter on the day of transfer?

Gas: If our meter reading agent is unable to obtain a meter reading, then the gas transporter will supply an estimated reading based on previous consumption at the site(s).

Electricity: You can supply us with your own (customer meter) read or let us calculate your reading based on our own estimated reading.
 

What do I do if I don't agree with the estimate I have been billed to?

If you receive an estimated invoice with which you are unhappy, please call our Customer Services team on 01737 275800 (gas) or 08456 013754 (electricity). Send the reads in online, or by fax or email (gas) or email (electricity).

We will then cancel the relevant invoice and send you a revised invoice based on the reads you have supplied.

If your revised invoice has produced a credit then this will be used to offset your future gas or electricity invoices.

How to read your gas meter

Digital Meter

Please note all the numbers from left to right. Please include all preceding zeros, but ignore the number(s) at the end, which may be after a decimal place and/or in red.

The meters above will be read as 03529 and 0843 respectively.

Dial Meter

Dial Meters can vary in appearance. Using the tips in this section, however, reading your meter becomes very easy. Note the dials next to each other go round in opposite directions. Ignore any that are red.

Always write down the number which the pointer has just passed – this is not necessarily the nearest number to the pointer. If the pointer is anywhere between, say, 4 and 5, write down 4. If the pointer is directly over the number, like on dial 4 above, write that number down and underline it: 5.

The correct meter reading of the dials shown above is 2 4 3 5 units.

However, if one of the underlined numbers in the sequence is followed by a 9, reduce the underlined figure by 1 (as the dial has not passed the number yet). 

Still have questions?

If you're still having difficulty reading your meter or are unsure about anything, please call our Customer Services team on 01737 275 800 (Gas). They will be delighted to help.

How to read your electricity meter

Electricity Digital

To read a single rate digital meter, simply write down the numbers shown from left to right. Make sure to write down any zeros, including any at the start of the reading. Ignore any red figures. To find out how many units you have used since your last reading, subtract the previous reading from the new one.

The meter above will be read as 08436.

Electricity Digital (2-6 Rates)

Some customers will pay different tariffs for their electricity, for example, a day (NORMAL) and night (LOW) rate. For some businesses there can be even more readings.

The top row has been marked 'LOW'. This shows the consumption of electricity used at the off peak time.

The bottom row has been marked 'NORMAL'. This shows the consumption of electricity used at peak time.

To read the meter, please note the numbers from left to right on both rows, ignoring the last number(s) which may be displayed in red.

The meter below will be read as

LOW - 475526

NORMAL - 131684

Any meter that has over 6 readings or a 'STOD' meter (seasonal time of day) should call customer services with the reading rather than submitting it online.

The readings on all these meters are typically viewed by pressing a button moving through the reads cycle. Be sure to submit all the readings when you read this meter.

To find out the number of electricity units you have used, take away the previous top line reading (shown in your last bill) from the new top line reading. Then do the same for all the other lines.

Electricity Digital (Dial)

Dial Meters can vary in appearance. Using the tips in this section, however, reading your meter becomes very easy. Note the dials next to each other go round in opposite directions. Ignore any that are red.

Always write down the number which the pointer has just passed – this is not necessarily the nearest number to the pointer. If the pointer is anywhere between, say, 4 and 5, write down 4. If the pointer is directly over the number, like on dial 5 above, write that number down and underline it: 4.

The correct meter reading of the dials shown above is 1 5 6 7 4 units.

However, if one of the underlined numbers in the sequence is followed by a 9, reduce the underlined figure by 1 (as the dial has not passed the number yet). 

Still have questions?

If you're still having difficulty reading your meter or are unsure about anything, please call our Customer Services team on 08456 013754 (Electricity). They will be delighted to help.