Question and Answers
Click here for answers to questions regarding our secure Customer Portal. The portal gives our customers access to a number of services regarding their accounts, including e-billing and Automated Meter Reading (AMR) information.
What are my current prices?
Your current prices will be stated on your contract or if you have received one, on your latest invoice if you have a fixed rate contract, or will be reflected by market prices should you hold a variable contract.
What is included in a price?
Your price will be a mixture of energy costs, transportation costs and the other costs we incur supplying you with energy. The costs involved differ depending on the type of meter(s) you have, transportation, geography, usage profile, among other factors.
Do my contracted prices change every day?
This will depend on the type of contract that you have signed. If you have signed a contract stating a single Contract Price, that price will remain fixed until the contract end date.
What drives prices?
The Energy Markets in both gas and electricity are complex and volatile. They are affected by factors that influence supply and demand. For example, changes in related commodities markets, weather, national events, disasters and politics. The volatility is caused by the change in the relationships between these factors on a daily basis. Gas prices have been heavily influenced by the factors involved in importing gas as the UK becomes a net importer. Electricity prices tend to follow the gas market as prices are heavily influenced by the cost of generating power and the commodities used as a basis for doing so.
Why are Summer and Winter prices different?
Demand in both gas and electricity is seasonal. During the winter months, typical demand tends to increase whilst in the summer it decreases. As more gas and electricity is needed in winter the price tends to be higher, then declines as demand decreases throughout the summer.
What should my VAT rate be?
This is the standard VAT rate that will be applied to the account if you are not exempt or at the lower rate.
You will be charged 5% VAT if your site is a non-profit making organisation (e.g. a charity or a hospital).
5% VAT (gas usage)
You can also be charged 5% VAT if your premises/site (at account level) consumes below 4,397kWh in any given month. This is automatically calculated on your invoice.
5% VAT (electricity usage)
You will be charged 5% VAT if your premises/site consumes less than 33 units per day on average per calendar month. Should this be exceeded then the full rate of 20% VAT will apply. This is automatically calculated on your invoice.
A valid exemption certificate must be received by Total Gas & Power. To find out if you qualify, please contact HM Revenue & Customs.
Climate Change Levy
The Climate Change Levy (CCL) is a government tax on the use of energy by business, agriculture and the public sector; it applies to both gas and electricity.
Currently, it costs 0.169 pence per kWh for gas, and 0.485 penece per kWh for electricity. This will appear as a separate charge on your invoice, and is subject to the standard rate of VAT.
Exclusions apply for sites that are below the VAT de minimus limit, and supplies where VAT is charged at 5%.