- Getting Started
- Payment Options
- Moving Premises
- Emergency Essentials
- Meter reads
- How to Read Your Gas Invoice
- How to Read Your Electricity Invoice
- Technical Services
- Electricity Half-Hourly Data
- Questions and Answers
- Financial Assistance
- Demand Side Response
- Deemed Rates
- Getting Started
Thank you for choosing Total Gas & Power as your energy supplier. As business energy supply experts, we pride ourselves on getting things right, first time. This includes getting your account set up so that we invoice you accurately, apply any discounts appropriately, and we contact you in your preferred manner. However, we do need your help to make this seamless.
The Key Steps
Set up your payment details and confirm your business's VAT status:
As a new customer, you will receive our Direct Debit and Declaration of Use forms in your Business Energy Essentials welcome pack. You can either complete and return these to us via the freepost envelopes provided, or simply download (Direct Debit and Declaration of Use), complete and submit them using the form below.
Remember, these forms aren't carried over when you change energy supplier so you need to submit them as soon as possible.
Q1 How do I get my opening read to you?
Around the period of the transfer, we will send a meter reading agent to you to gain a reading with which we can open your account. This ensures that your account is accurate from the moment you transfer over to us which we know is very important to you!
We will also send this reading to your previous supplier so that they can close your account with them using the same reading.
This meter reading can be taken five days before or five days after the transfer.
We always advise our customers to take their own meter readings too, just in case the agent cannot gain access to your meter during this time. You can email this reading to us at firstname.lastname@example.org or call us on 0333 003 7874.
Please take a meter reading from your business electricity meter as close to the date of your transfer as you can. The reading can be taken within 5 days prior to the transfer, or 5 days after the transfer.
Please email the reading to us at email@example.com or call us on 0333 003 7874.
We've been supplying energy to businesses for over 25 years so we know how important it is to make sure your account is opened correctly!
Q2 My opening meter reading is an estimate. How do I get this changed?
If you don't have a meter reading from when you transferred over to us, don't worry. Just take a meter reading now and another one in five days time and then contact our New Starts Team on 0333 003 7874 with this information - we will do the rest.
If you have an accurate opening reading and would like us to use this instead of the meter reading we've used to open your account, please call our New Starts Team on 0333 003 7874 or email firstname.lastname@example.org.
Q3 How do I send my Automatic Meter Reading (AMR) to you?
If you're the owner of your AMR device, please inform your data collector who will send the reads directly to us.
If Total Gas & Power provided your business with the AMR device, the readings will automatically be sent to us.
If you are unsure, please call our New Starts Team on 0333 003 7874.
Please contact our Customer Services team between the hours of 9am-5pm, Monday – Friday on Tel: 0333 003 7874 so that we can establish which device you have, and how best we can work together.
Q4 I've just signed a contract with you. Will you tell my current supplier that I'm leaving?
Yes. After the contract is in place, we will contact your previous supplier to let them know of your intention to leave them.
Please ensure that you have terminated your contract with your supplier – this will allow you to transfer your gas or electricity (or both!) to us.
Q5 What should I do if I haven't received my final invoice from my previous supplier?
When we obtain an opening meter reading, we send this to your previous supplier so they can produce your final invoice. If you have not received your final invoice within a month of changing suppliers, we suggest that you contact your previous supplier.
Q6 When will we receive our invoices?
Our gas customers receive their invoices sometime between the 1st and 10th of each month.
Our electricity customers receive their invoices between the 5th and 7th of each month.
If we are supplying both your business gas and electricity, you will receive separate invoices for each account.
For your first bill, we will post you a paper invoice. With this invoice, you will receive information on how to set up your paperless billing which means your invoices can be sent to you via email. We refer to this as E-Billing.
You can also email email@example.com to create your E-Billing profile at anytime.
We understand that sometimes it's convenient for you to have more than one person set up with E-Billing. That's why we will set up anyone else you want to access current and previous invoices.
Q7 How can I set up my Direct Debit?
Direct Debit is a convenient way to pay for your invoices which provides you with peace of mind that your bills are paid on time, every time.
There are several ways you can do this: either on our web page, by sending the completed mandate to us via email, or over the phone. Please follow this link if you are the sole signatory and would like to set the direct debit up online.
If you would prefer to email us the mandate, please email: firstname.lastname@example.org with the subject line ‘DD' followed by your account number.
To set up the instruction over the phone you will need to be the sole signatory on the account. Please call: 0333 003 7874 and speak to our New Starts Team.
Q8 How do I make sure I am paying the correct rate of VAT?
You may be entitled to a reduction in VAT if you meet certain HMRC criteria such as being a charity or part of your premises is used for domestic purposes.
If you are eligible, please help us apply the correct VAT rate from the start of your account by completing and returning a Declaration Form by clicking this link.
Q9 If I have more than one site do I need to complete a Direct Debit Mandate and VAT Declaration of Use form for each one?
No. Please write on each form all of the relevant MPRNs (for gas) or MPANs (for electricity) which can be found on your latest invoice or last contract. For Direct Debit mandates, you may wait until you have a Total Gas & Power account number and set up a Direct Debit online.
Q10 Can you remind me when to send an electricity meter read?
If you haven't signed up for our AMR(Automatic Meter Reading) service, where reads are sent automatically, we encourage you to send us a meter read so you can avoid receiving an invoice based upon an estimated read.
If you are submitting yourself you should register for our SMS reminder service here: totalgp.com/reminder. We will send you a text message each month confirming when your meter read is due.